Terms & Conditions

• Minor Procedure

Minor procedures are those that do not involve cutting beneath the skin but may involve piercing the skin. Examples include sclerotherapy for varicose vein treatment, use of laser & light for skin treatments, use of ablative lasers for skin resurfacing, use of radiofrequency for cosmetic mole removal, use of energy-based device for skin tightening, laser hair removal, dermabrasion, chemical peels, cosmetic injectables.

• Major Procedure

Major procedure is defined as involving cutting beneath the skin. Examples include breast augmentation, breast reduction, rhinoplasty, surgical face-lifts and liposuction, endovenous ablation of varicose vein using laser, radiofrequency, and medical superglue, hair transplantation with FUE and FUT techniques.

The Hair Institute by HE R CLINIC requests a deposit for high-value appointments. Once the appointment has been attended, this amount will be deducted from your total cost of treatment.

For minor procedures, such as cosmetic injectables, skin treatment, sclerotherapy, or laser & light treatment, you are required to pay a deposit of $100 to book and confirm your appointment.

For major procedures, such as endovenous ablation of varicose vein, hair transplantation, or miraDry sweat reduction treatment, a deposit with specified amount will be provided as part of informed financial consent and you are required to pay the deposit to book your procedure.

If you cancel or reschedule less than 48 hours prior to the appointment, you will forfeit the deposit and future appointments require another deposit upfront to reschedule.

If you failed to attend a scheduled appointment, then your deposit is voided and becomes a cancellation fee. To rebook another deposit will need to be paid for reschedule appointment.

If you are late and your treatment is refused due to a late arrival, then your deposit is voided and becomes a cancellation fee. To rebook another deposit will need to be paid for reschedule appointment.

Doctors and treating clinicians are obligated to provide sufficient information to ensure informed consent by all patients. Your treating doctor and clinicians will discuss risks, side effects, permanency of outcome and other aspects of treatment before any procedure. Your doctor and clinician will also discuss alternative treatment options, post procedure care and potential complications. By signing the Procedure Consent Form, you agree and accept that while every precaution has been taken to prevent complication and that while significant complications from the procedure are very rare, they can and sometimes do occur and thereby absolve the treating physician and any other associated persons of any blame resulting there from. You further agree that if unforeseen changes or extensions to the discussed treatment should become necessary, you consent to the performance of necessary measures.

Before undergoing any major procedure, we will provide you an estimate of the medical costs for your procedure (Informed Financial Consent). You will be liable for any costs not covered by Medicare or your health fund. Unless clearly stated, the fees of procedures / treatments do not include cost for 3rd party provider such as cost for radiology, pathology, anaesthetics.

Your doctor has determined that it is necessary and helpful to obtain a photograph / recording of your condition to assist with treatment. It is requested that clinical images / recordings be taken. These images / recordings will form part of your medical record and will be held and used strictly in accordance with your wishes. We will seek specific consent from you, should these images / recordings to be used for other purposes (e.g. for online publication, social media use, education presentation)

Staff will only use or disclose your information in ways that you would reasonably expect and for purposes directly related to your care. Examples include:

• If you have specifically requested and consented to the disclosure
• In accordance with the Privacy Act 1988 (Cth), disclosure is to your responsible carer, if you are physically or legally incapable of giving consent to the disclosure, or for compassionate reasons, unless there is good evidence of your wish to the contrary
• For the diagnosis and treatment of health conditions, including disclosure to other doctors in the practice, specialists, locums and other health care providers to ensure quality patient care. This includes communications regarding treatments and notifications about recommended preventative health care services

For use by third parties directly associated with our practice such as our information technology providers and accreditation agencies. Third parties such as these are required to comply with a confidentiality agreement and this policy

• For billing and accounting purposes
• During the provision of medical services, through Electronic Transfer of Prescriptions (eTP), MyHealthRecord/ PCEHR (ie: via Shared Health Summary, Event Summary)
• To allow medical students and staff to participate in medical training and teaching, using de-identified information
• When it is necessary to lessen or prevent serious or imminent threat to an individual’s life, health, or safety or to prevent a criminal offence or seriously improper conduct from occurring
• When it is required for judicial, administrative or coronial proceedings or is requested under a court order or subpoena
• When it is the subject of a search warrant, or is required to help identify or locate a patient
• When it is required to assist in organ donation
• To assist in locating a missing person
• To establish, exercise or defend an equitable claim
• In confidential dispute resolution processes
• Where legally obliged to disclose the information (ie: notification of certain infectious diseases, suspected child abuse)
• For research, accreditation, and quality assurance activities within the practice, using de-identified aggregate patient health information.

We will not share your personal information with anyone outside Australia without your consent unless under exceptional circumstances that are permitted by law. Exceptions include if you are in need of urgent medical assistance overseas, or where medical evacuation is required. We will take all reasonable steps to ensure that information disclosed to an international third party is protected and treated confidentially.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your expressed consent. Should you consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

We do not warrant or guarantee specific outcomes. Any indications (such as an electronically generated image) are examples and must not be relied on to predict future results. Individual results may vary depending on your circumstances, including the rate at which your body heals. By signing the Procedure Consent Form, you agree that you have not relied on any warranty, guarantee or representation given by us to undergo treatments or procedures.

While we will make all medically and commercially reasonable effort to achieve the aesthetic outcome the patient requests, we do not make any guarantee in relation to the effects of any surgical procedure or non-surgical procedure performed. Failure to achieve results alone will not give rise to a right to seek compensation. You agree that you are paying for a treatment and not a guaranteed result as individual results may vary; and you accept that retreatment, if required, will be at my expense.

All humans are asymmetrical. While we will endeavour to improve the appearance of asymmetry if requested by you, we make no warranties, guarantees or representations in relation to symmetry.

We do not offer complimentary treatments in the case of post-operative asymmetry. If you request we provide you with services to correct or improve post-treatment asymmetry, you will be liable to pay any fees and associated costs as advised at the time of treatment.

We publish our comprehensive fee structure on our website (www.rclinic.com.au) as point of reference. We endeavour to review and update our fees regularly on our website. Please note that those fees are subject to change without notice. You can contact us directly either via phone or email to make enquiry for the updated fees. There are some procedures / treatments that we cannot provide accurate cost without a proper assessment. In such instance, you are required to arrange a consultation and assessment with the treating doctor to be able to provide you detailed information about possible costs of treatment. Any fee will be agreed to by both you and your treatment provider before starting treatment.

In general, any treatments of cosmetic in nature will not covered by Medicare. If a Medicare item applies to your potential procedure, then you will be entitled to a rebate from Medicare. The extent of Medicare and private health insurance rebates varies by procedure and patient circumstance. We encourage you to contact Medicare or your private health insurer to determine how much cover they will provide and confirm what your final out-of-pocket cost will be.

THE R CLINIC is not a credit provider and we do not provide personal loans or any form of funding or credit for procedures. We also cannot provide legal or financial advice. We encourage you to be responsible when undertaking funding for your procedure and to carefully consider whether it is appropriate for you. It is important that you understand your legal obligations under any loan you apply for, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice.

For your protection, you have a legal right to a “cooling off” period for major procedures (please refers to the definition of major procedure), within which you can cancel your procedure for any reason. This period begins on the day that you have signed the document of informed financial consent to a procedure and ends seven calendar days after that day.

If you wish to exercise your right to cancel your procedure, you must inform us of your decision within the cooling off period. You must do so in a way of written communication, and we would prefer that you contact us directly using email: contact@rclinic.com.au

If you decided to cancel the procedure after the cooling off period has lapsed, we reserve the right to charge you 50% of the treatment cost or retain the deposit as a cancellation fee. (Refer to our cancellation policy)

Any minor procedures (such as injectables, thread lifts, lasers, skin treatments, sclerotherapy, women’s wellness treatment) do not incur a 7-day cooling off period.

The Hair Institute by THE R CLINIC has a strict cancellation policy to be fair to all clients and maximize the availability of in demand appointments. By booking consultations and treatments, you agree to comply with and be bound by our cancellation policy.

If you cancel a consultation appointment without providing at least 48 hours prior notice, we reserve the right to charge $100 or retain the deposit as a cancellation fee.

If you cancel a treatment / procedure after the cooling off period, we reserve the right to charge you 50% of the treatment cost or retain the deposit as a cancellation fee.

After any cancellation of appointments (consultation, treatment, or procedure), we will require a new deposit to book your future appointments.

Appointments can be rescheduled with at least 48 hours’ notice, understanding that appointments are in high demand, and we may not be able to accommodate all requests.

If you reschedule your consultation appointment without providing at least 48 hours prior notice, your appointment will be considered as cancelled and we reserve the right to charge $100 or retain the deposit as a cancellation fee.

If you reschedule your treatment / procedure without providing at least 48 hours prior notice, your treatment / procedure will be considered as cancelled and we reserve the right to charge you 50% of the treatment cost or retain the deposit as a cancellation fee.

Provided 48hours is given, if you wish to reschedule the appointment but cannot confirm a new date yet, we can hold your deposit on your account for a period of 3 months. If you then wish to not reschedule or receive treatment the deposit will be forfeited as a cancellation fee.

For multiple cancellations/no shows (more than 3 occasions), The Hair Institute by THE R CLINIC reserves the right to refuse further bookings until full payment has been made prior to booking.

The Hair Institute by THE R CLINIC reserves the right not to schedule or reschedule bookings for any patient.

If cancelling a treatment which is part of a package of treatments, the cancelled treatment will be forfeited from the package.

If you or someone you care for becomes ill and you cannot attend your appointment, we will require a doctor’s certificate to waive any cancellation fees.

If you are late, we may not be able to provide the full treatment for which you are booked. Client safety is our primary concern, and our procedures cannot be rushed; if late, you will still be charged for the full cost of consultation appointment. If treatment is refused due to a late arrival, we reserve the right to charge a cancellation fee of 50% of the treatment cost.

If you fail to attend a scheduled consultation appointment (“no show”), we reserve the right to charge you full cost of consultation appointment or retain the deposit as a cancellation fee.

If you fail to attend a scheduled treatment / procedure (“no show”), we reserve the right to charge you 50% of the treatment cost and/or retain the deposit as a cancellation fee.

If a client fails to attend their appointments multiple times, The Hair Institute by THE R CLINIC reserves the right to make no further booking until full payment has been made prior to booking or to refuse treatment to a client.

When purchasing prepaid treatments and packages, the client acknowledges that the fee is not refundable if the client’s circumstances change, or if the client fails to attend or discontinues any treatments. The treatment program is not transferable to other treatments or other individuals.

If cancelling a treatment which is part of a package of treatments, the cancelled treatment will be forfeited from the package.

Prepaid treatment programs will automatically expire after 12 months from the initial date of purchase.

• Discounted items are non-refundable.
• Discounted items are non-transferable.
• Discount or special offers cannot be used before or after discount/offer date.

As a general rule, refunds will not be provided for treatments and products purchased from us. We will provide refunds where we are required to do so by Australian Consumer Law for any treatments purchased which we are unable to provide to you.

We reserve the right to retain deposits if you decide not to go ahead with the procedure or wishes to cancel and not reschedule another appointment.

Treatments and packages purchased are non-transferable to other individuals or treatment areas and they cannot be redeemed for cash. We reserve the right to review your purchased treatments and offer an alternative treatment option (up to the same value of remaining credit).

Refunds are not applicable for change of mind or for treatments and products purchased for others. We are not able to offer refunds for products due to possible allergic reactions to product ingredients.

• As a client / patient, you must provide THE R CLINIC with comprehensive, up-to-date, and accurate medical information to ensure the optimal outcome for any procedure. This includes any previous and current medical conditions, medications, allergies, risk factors and surgical procedures.
• Please let us know as soon as possible of any relevant change in your circumstances such as a new medical condition, pregnancy, or new medication.
• We will advise you on pre and post treatment actions; please comply with them to ensure the best outcome for your procedure.
• We make every effort to ensure our team is ready for you at your appointment time. It is essential that you arrive at THE R CLINIC at or before your scheduled time.
• Kindness is contagious. We have a zero-tolerance policy for racism, hate speech, threats, and cyberbullying.

All written correspondence to our clinic should be via our email contact@rclinic.com.au

Messages sent via Instagram, Facebook or Tiktok, are not monitored or answered. Please do not send queries to these accounts, as we cannot guarantee you will be responded to in a timely manner.

It is important to know that any electronic communication should be administrative & non-medical in nature. Our emails are monitored by administrative personnel only, not our clinical team, hence we are unable to provide any medical advice; for medical related matters, we encourage you to book an appointment with our doctor or clinical team. If the medical matter is urgent, please call us now.

If you are unable to reach us and you require urgent medical attention. Please present to nearest local emergency department for urgent medical care.

Please note that we do not accept all patients for treatment. We may decline to provide Services to any person.

We may also cease the practitioner-patient relationship at any time for any reason (including if a patient is, in the clinical opinion of the medical practitioner, unsuited for further care) on notice to you. If we do so, we will refer you to alternative doctors/therapists/clinic for treatment.