Terms & Conditions

Consultation Appointment
A consultation appointment includes an in-person assessment with a doctor to discuss hair loss concerns, diagnosis, suitability for treatment and management options.

Review Appointment
A review appointment is a follow-up appointment with the doctor to assess progress, monitor treatment response or discuss ongoing management.

Minor Procedure
Minor procedures include non-surgical hair restoration treatments including PRP (Platelet Rich Plasma), exosome treatments and similar injectable or regenerative procedures that do not involve surgical hair transplantation.

Hair Transplant Procedure
Hair transplant procedures include Follicular Unit Extraction (FUE), Follicular Unit Transplantation (FUT), beard transplantation, eyebrow transplantation and any associated surgical hair restoration procedures performed by The Hair Institute by THE R CLINIC.

Initial Consultations

• Initial consultations with the doctor are charged at $150. Where eligible, a Medicare rebate may apply.
• A $100 deposit is required to secure the appointment booking. The deposit is applied toward the consultation fee upon attendance.
• We require a minimum of 48 hours’ notice for cancellation or rescheduling of consultation appointments.
• Where sufficient notice is provided, deposits may be transferred to a future appointment. Deposits are otherwise non-refundable.
• If less than 48 hours’ notice is provided, or if you fail to attend your appointment, the deposit may be forfeited.

Review Appointments

• Review appointments with the doctor are charged at $100. Where eligible, a Medicare rebate may apply.
• A minimum of 48 hours’ notice is required for cancellation or rescheduling.
• Where sufficient notice is provided, any deposit paid may be transferred to a future appointment. Deposits are non-refundable.
• Failure to provide appropriate notice or failure to attend may result in forfeiture of the deposit or the full appointment fee being charged.

Minor Procedures (PRP & Exosome Treatments)

• Minor procedures including PRP and exosome treatments require a $200 deposit to secure the appointment.
• We require a minimum of 48 hours’ notice for cancellation or rescheduling of minor procedures.
• Where sufficient notice is provided, deposits may be transferred to a future appointment. Deposits are non-refundable.
• If less than 48 hours’ notice is provided, or if you fail to attend the appointment, the deposit may be forfeited as a cancellation fee.

Hair Transplant Procedures

• A deposit equal to 35% of the total procedure cost is required to secure and confirm your hair transplant booking.
• The deposit is applied toward the total cost of the procedure.

Your treating doctor and clinical team will provide information regarding the proposed procedure, including expected outcomes, limitations, risks, recovery, alternative treatment options and post-procedure care requirements to assist you in making an informed decision.

By proceeding with treatment and signing consent documentation, you acknowledge that:

• You have had the opportunity to ask questions
• The procedure, risks and recovery process have been explained to you
• You understand that all surgical procedures carry risks and potential complications
• Individual healing and outcomes vary between patients
• No guarantee or warranty has been made regarding a specific aesthetic or medical result

If additional or unforeseen treatment measures become clinically necessary during your procedure, you consent to appropriate treatment being provided in the interests of your care and safety.

Hair transplant procedures are classified as major cosmetic procedures and are subject to a mandatory 7-day cooling-off period.

The cooling-off period begins on the date informed consent documentation is signed and ends 7 calendar days later.

During this period, you may cancel your procedure in writing for any reason by contacting:
contact@rclinic.com.au

No cancellation administration fees will apply during the cooling-off period unless non-recoverable third-party costs have already been incurred on your behalf.

Cooling-Off Period 

Hair transplant procedures are subject to a mandatory 7-day cooling-off period, commencing from the date of the informed financial consent being signed. During this period, patients may cancel their procedure in writing and receive a full refund of the deposit. 

Deposits 

A deposit equal to 35% of the total procedure cost is required to secure and confirm a hair transplant booking. Deposits are non-refundable after the cooling-off period (except where required under Australian Consumer Law) and will be applied toward the total cost of the procedure once attended. 

Reschedules & Changes 

Hair transplant procedures involve substantial clinical preparation, staffing allocation and scheduling resources. Following the cooling-off period, reschedules may be accommodated, however administration fees apply and will be deducted from your deposit: 

These fees reflect the reasonable administrative, staffing and operational costs associated with late changes to major procedures. 

Cancellations 

After the 7-day cooling-off period, cancellations are non-refundable. The full deposit (35% of procedure cost) will be forfeited. 

Failure to Attend & Late Arrival 

Failure to attend your scheduled procedure (“no show”), or late arrival where the procedure cannot proceed, will result in forfeiture of the full deposit. 

Future Bookings 

Where a deposit is forfeited, a new deposit will be required to secure any future booking. 

Australian Consumer Law 

Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

If you fail to attend your scheduled procedure without notice, the procedure may be treated as a cancellation and fees may apply accordingly.

Patients who repeatedly fail to attend appointments or frequently reschedule may be required to pay in full prior to future bookings or may be declined future appointments at the clinic’s discretion.

Hair transplant procedures involve extensive preparation and cannot be safely rushed or shortened.

If you arrive significantly late for your procedure, we may be unable to proceed with treatment on the day. In such circumstances, cancellation or rescheduling fees may apply.

For patient safety and in accordance with appropriate medical practice, doctors at THE R CLINIC do not prescribe medications without an in-person medical consultation and assessment.

Prescription suitability is determined at the discretion of the treating doctor following appropriate clinical evaluation.

Procedure costs will be outlined in your informed financial consent documentation prior to treatment.

Unless otherwise stated, quoted fees do not include costs associated with third-party providers, including pathology, radiology, medications or other external medical services.

Full payment requirements and payment schedule details will be confirmed before your procedure date.

THE R CLINIC does not provide loans, finance or credit services and does not provide financial advice. Patients considering external finance arrangements should seek independent financial and legal advice where appropriate.

Refunds will not be provided for treatments and products purchased from us. Refund requests will be managed in accordance with Australian Consumer Law.

As hair transplant procedures involve significant scheduling, staffing and preparation costs, deposits and fees paid may not be refundable where cancellation occurs outside the cooling-off period.

Treatment bookings, deposits and procedure allocations are not transferable to another person.

Nothing in these terms excludes or limits any rights you may have under Australian Consumer Law.

While we aim to achieve the best possible outcome for every patient, individual results vary and cannot be guaranteed.

Hair growth outcomes are influenced by multiple factors including genetics, hair characteristics, scalp condition, healing response, lifestyle factors and compliance with aftercare instructions.

Photographs, simulations or discussions regarding expected outcomes are intended as general examples only and should not be interpreted as guarantees of a specific result.

Additional treatments or future procedures may be recommended depending on your individual response and long-term hair loss progression.

Clinical photographs and recordings may be taken before, during and after treatment for medical documentation, treatment planning and monitoring purposes.

These images form part of your confidential medical record.

Separate written consent will be obtained before any images are used for educational, marketing or promotional purposes.

To assist us in providing safe and appropriate care, you agree to:

• Provide accurate and complete medical information
• Inform us of any changes to your medical history, medications or health status
• Follow all pre-operative and post-operative instructions provided by your treating team
• Attend scheduled follow-up appointments as recommended
• Contact the clinic promptly regarding any concerns following your procedure

Failure to follow medical advice or aftercare instructions may affect healing and treatment outcomes.

All formal written correspondence should be directed to:
contact@rclinic.com.au

Social media platforms including Instagram, Facebook and TikTok are not monitored for medical communication or urgent enquiries.

Electronic communication is administrative in nature only and should not be relied upon for urgent medical advice.

If you require urgent medical attention, please contact emergency services or attend your nearest emergency department.

THE R CLINIC reserves the right to decline or discontinue treatment where clinically appropriate, where patient safety may be compromised, or where the practitioner-patient relationship has broken down.

Where appropriate, patients may be referred to an alternative provider for ongoing care.

Your personal and health information will be collected, stored and managed in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

Your information will only be used or disclosed for purposes directly related to your care, clinic operations or where otherwise required or permitted by law.

THE R CLINIC maintains a zero-tolerance policy toward abusive, threatening, discriminatory or inappropriate behaviour toward staff or other patients.

We reserve the right to refuse or discontinue services where such behaviour occurs.